The centers are designed to address the industry’s skilled-labor shortage, develop future talent, increase business and client efficiencies, and position Manheim’s reconditioning operations for EV growth.
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Amid a nationwide shortage of truck technicians and automotive mechanics, the fleet services division finds a way to keep and train enough vocational talent for long-term careers that meet maintenance demand.
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Part and labor prices have increased 4-8%, while part and labor availability have decreased. Due to difficulties sourcing replacement vehicles, fleets are keeping units in service longer. This caused repair spend to increase in 2021.
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Mercedes-Benz USA has developed a “mixed reality” automotive maintenance support system with Microsoft that is designed to allow onsite dealership technicians to work handsfree while sharing real-time views and sounds of vehicles being serviced while talking with Mercedes-Benz technical specialists.
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One key reason for a current shortage of service technicians is the result of the flat-rate compensation plan, a contentious payment system that assigns standard times to complete a repair job. Many technicians assert that the flat-rate compensation plan under-compensates them in relation to other industries requiring similar skillsets.
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The No. 1 factor is the ongoing high cost of fuel, in particular diesel, which is driving management demands to lower operating costs. Another huge factor that will influence fleets will be the 2010 diesel emission standards.
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