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Technician Shortage

Two Major Principles of Retaining Technicians

The secret to attracting and retaining talent lies in the professional environment you create and adapting to the demands caused by the geographic area your operation is located in.

How Facilities Impact Retention

Erik Metzger discusses the techniques he’s used to create a place where technicians feel like they have the tools they need to excel at what they do.

M-B Develops Virtual Remote Technician Support Solution with Microsoft

Mercedes-Benz USA has developed a “mixed reality” automotive maintenance support system with Microsoft that is designed to allow onsite dealership technicians to work handsfree while sharing real-time views and sounds of vehicles being serviced while talking with Mercedes-Benz technical specialists. 

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