Let This Operator Take You To Customer Service School

The next member of the LCT Show education committee to be highlighted is Robert Gaskill, CEO of MOTEV in Los Angeles, Calif.

Robert Gaskill, Customer Service

With over 20 years of experience working as actor Morgan Freeman’s chauffeur, Gaskill is an expert in VIP clientele servicing. He believes an exemplary personal chauffeur experience requires exceptional customer service.

Professionalism, discretion, reliability, and comfort are non-negotiable. His attention to detail and commitment to continual enhancement of the customer experience has given him longevity in the industry while solidifying his place as an innovative CEO and industry frontrunner.

Believing premium service should not come at the price of the environment, Gaskill chose to run Tesla and Mercedes-Benz vehicles because of their engineered elegance, impeccable safety standards, and forward thinking technology. He is not only interested in the enormous potential of electric vehicles in the marketplace, but is deeply passionate about the environment and reducing the carbon footprint of service vehicles — one Tesla has the potential to reduce the carbon emissions of seven fossil fuel burning vehicles. This visionary mindset propelled Gaskill to a seat on the Greater California Livery Association (GCLA) board. He is raising expectations and setting new standards in the black car service industry.

His extensive knowledge of the customer service experience through his long-term relationships with celebrities and VIPs in the film and TV industry as a chauffeur and bodyguard gives him a unique perspective. "I’m looking to share some innovative ways to enhance the customer service experience for our companies and clients," he says.